|
General Information
In the case of new items we may not have known the price at the time of going on the web and this is shown by TBA (To Be Advised). It is not possible to order items indicated this way from the web site. We have tried wherever possible to show measurements in both metric and imperial (and on some occasion these have been rounded up or down for convenience, as such please read all measurements as approximate). Although every effort has been made to ensure that the information on this site is correct we cannot guarantee their are no inaccuracies. We will endeavour to correct anything brought to our attention.
Should an item be inadvertently misdescribed then the consumer will be entitled to a full refund (including postage costs) on the return of the goods.
Occasionally where an illustration of the model is not available we have
used a photograph of the full-sized aircraft etc. We hope you enjoy what you see and find the contents of our web site useful. All prices are shown in pounds sterling and include UK VAT.
Payments can be made by Credit or Debit cards - please fill in details on the ordering page. For countries outside the E.C. Value Added Tax (VAT) is deductible on all items except books and magazines. When we receive your order we will automatically remove the VAT if it is not applicable to your country of origin.
Customers within the E.C. who are VAT registered:
If you are able to quote us your VAT registration number we can supply orders less VAT.
Ordering
Although we retain a very comprehensive stock we can not guarantee that every item shown and listed is always ex stock due to varying demand and supply. This does in particular apply to imported items where the lines of supply are sometimes extended. If a low cost item is not immediately available, and we have a similar product, we will send a near substitute unless requested not to.
Carriage costs in the UK
Very Small Packets £2.50
Small/Medium Packets £3.50-£4.50 Depending on size/weight - Standard Post
Medium Packets upto a maximum of 1Kg including packaging £4.50 Depending on size/weight - Standard Post
Larger items/or over 1KG upto the value of £175 will cost £6.50.
Please note that small items of a high value will cost £6.50.
Orders over £175.00 Carriage Free - Parcel Force 48
48 hour service
UK Mainland (not Scottish Highlands & Islands, Northern island, Isle of Man & Isles of Scilly)
orders under £175.00* £6.50
orders over £175.00 Free
Next working day service
UK Mainland (not Scottish Highlands & Islands, Northern island, Isle of Man & Isles of Scilly)
All orders * £8.95
Saturday Delivery - UK Mainland ONLY
Small items up to 2KG £9.50
Larger or heavier items over 2KG £22.00
Please note that this service is only available on orders placed on Friday's before 1.00PM.
3 Day service
Scottish Highlands & Islands, Northern island, Isle of Man & Isles of Scilly
orders under £175.00* £9.95
orders over £175.00 £6.95
2 Day service
Scottish Highlands & Islands, all orders* £11.00
Northern island, Isle of Man & Isles of Scilly all orders* £13.50
Other services such as Overseas orders charged at cost. See below for approximate charges for European overseas carriage:
These rights are in addition to those relating to faulty or misdescribed goods.
Cancelling (Orders within the UK only)
You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We recommend that goods are returned by recorded or insured delivery. If you would like to phone our despatch department we can arrange to have the item(s) picked up. We will subtract the return cost from your refund. No refund will be provided for lost goods being returned to us, as this is the responsibility of the sender.
We cannot cancel your purchase when: • The seal is broken on any software in the case of a simulator.
• The goods were a special order to your specification.
If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to pay return carriage costs.
These rights are in addition to those relating to faulty or misdescribed goods.
If goods are returned as faulty, generally we will provide a replacement. If the item is of a ‘ready to go’ type model eg. Helicopter, plane, car etc. the item will be sent back to the supplier for a decision to be made in respect of a refund or replacement. Only then will a decision be madeCarriage costs overseas
Carriage of orders sent overseas will be charged at cost depending on the item being sent and the country the item is being sent to. Sent by Parcel Force World-wide and United Carriers - within certain parts of Europe. All small packets are sent International letter post. Datapost & Euro 48 is available to some countries on request, along with Swift Air at cost. Other specialist carriers like UPS, etc. can be used if the customer wishes - but the costs are normally quite high.
Approximate European carriage costs:-
From 1.5 kilos to 25 kilos parcels
Channel Islands £9.00
Irish Replublic £14.50
Belgium, Luxembourg, Netherlands, France, Germany, Monaco, Corsica £16.50
Denmark - Spain, Azores, Portugal, Balearic Islands, Austria, Italy, Madeira, Sardinia, Sweden, Sicily £18.50
Finland, San Marino, Gibralter, Vatican £22.50
Norway, Liechtenstein, Hungary, Switzerland £29.00
Greece £26.50
Czech Replublic, Poland £33.00
Slovakia £39.00 Other countries not listed Go by volumetric Weight - contact us for a details
Despatch
All orders are carefully packed in our separate Mail Order dispatch
department but in the rare event if you have reason to believe that damage may have occurred in transit. We must be notified as soon as practicable after the damage is discovered. If telephoning ask for despatch, this will expedite any enquiry re your order. If the damage is obvious on receipt of the package please mark the carriers docket as damaged and try to retain the packing material as on occasion the carriers will wish to see this.
|
