Terms and Conditions

General Information

https://www.sussex-model-centre.co.uk/ is a website operated by Sussex Model Centre 1981 Ltd. We are registered in the United Kingdom under company number 01130507, registered at 57-59 Broadwater Road, Worthing, West Sussex, BN14 8AH.

Liabilities

Radio controlled products can be dangerous when handled incorrectly or unsafely. We accept no responsibility for injuries resulting as a consequence of misuse of a product that we have sold. Always carry out pre-flight checks on any flying craft to ensure that all electronics, structural parts & propeller/rotor blades are mechanically sound and functioning.

Website

In the case of new items we may not have known the price at the time of going on the web and this is shown by TBA (To Be Advised). It is not possible to order items indicated this way from the web site. We have tried wherever possible to show measurements in both metric and imperial (and on some occasion these have been rounded up or down for convenience, as such please read all measurements as approximate). Although every effort has been made to ensure that the information on this site is correct we cannot guarantee their are no inaccuracies. We will endeavour to correct anything brought to our attention.

Should an item be inadvertently misdescribed then the consumer will be entitled to a full refund (including postage costs) on the return of the goods.

Occasionally where an illustration of the model is not available we have used a photograph of the full-sized aircraft etc. We hope you enjoy what you see and find the contents of our web site useful. All prices are shown in pounds sterling and include UK VAT.

Payments can be made by Credit or Debit cards - please fill in details on the ordering page. For countries outside the EU, Value Added Tax (VAT) is deductible on all items except books and magazines. When we receive your order we will automatically remove the VAT if it is not applicable to your country of origin.

Ordering

Although we retain a very comprehensive stock we can not guarantee that every item shown and listed is always ex stock due to varying demand and supply. This does in particular apply to imported items where the lines of supply are sometimes extended. If a low cost item is not immediately available, and we have a similar product, we will send a near substitute unless requested not to.

Cancelling (Orders within the EU)

You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. If you would like to phone our despatch department we can arrange to have the item(s) picked up. We will subtract the cost from your refund. If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to pay return carriage costs.

If you cancel after the 7 days we reserve the right to charge a minimum 10% restocking charge.

These rights are in addition to those relating to faulty or misdescribed goods.

Cancelling (Orders within the UK only)

You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We recommend that goods are returned by recorded or insured delivery. If you would like to phone our despatch department we can arrange to have the item(s) picked up. We will subtract the return cost from your refund.

No refund will be provided for lost goods being returned to us, as this is the responsibility of the sender.

We cannot cancel your purchase when:

  • The seal is broken on any software in the case of a simulator.
  • Special Orders - If the goods were a special order that we do not have in stock and have had to order specially. If you cancel we reserve the right to charge a restocking fee of 10%.

If we send a substitute without first checking that the substitute is acceptable then consumers are not expected to pay return carriage costs.

These rights are in addition to those relating to faulty or misdescribed goods.

If goods are returned as faulty, generally we will provide a replacement. If the item is of a ‘ready to go’ type model e.g. Helicopter, plane, car etc. the item will be sent back to the supplier for a decision to be made in respect of a refund or replacement. Only then will a decision be made.